Terms and Conditions: Welcome to Heal Thy Foods. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services or purchasing our products.
1. General Information
All products and services provided through this website are owned and operated by Bay Area Concierge Nursing / Heal Thy Foods. By purchasing from us, you acknowledge that you are at least 18 years of age and agree to comply with these terms.
2. Product Information and Disclaimer
All supplement information provided on our website is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
Consult your healthcare provider before starting any new dietary supplement, especially if you are pregnant, nursing, taking medications, or have existing medical conditions.
3. Pricing and Payment
All prices are listed in USD and are subject to change without notice. We accept major credit cards and other payment methods as listed at checkout. Payment must be completed before the order is processed.
4. Shipping and Delivery
We strive to process and ship all orders within 3–5 business days. Delivery times may vary depending on location and shipping carrier. Once shipped, you will receive a tracking number via email.
5. Returns and Refunds
Due to health and safety regulations, we only accept returns of unopened and sealed supplement products.
Returns must be requested within 14 days of delivery.
Opened, used, or unsealed products are non-returnable.
Refunds will be issued once the returned item is received and inspected.
Shipping costs are non-refundable.
(See our full Return Policy for details.)
6. Limitation of Liability
By purchasing our products, you agree that Bay Area Concierge Nursing / Heal Thy Foods and its affiliates are not liable for any direct, indirect, or incidental damages resulting from product use or misuse.
All supplements should be taken as directed on the product label.
7. Intellectual Property
All content on this website, including text, graphics, logos, and product images, is the property of Bay Area Concierge Nursing / Heal Thy Foods and may not be reproduced or distributed without written permission.
8. Privacy Policy
Your privacy is important to us. Personal information collected during checkout is used solely for order fulfillment and customer support.
Please refer to our Privacy Policy for more details.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes constitutes your acceptance of the updated terms.
10. Contact Information
For questions or concerns, please contact:
📧 admin@joanlu.com
🌐 joanlu.com
Privacy Policy: At Heal Thy Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
Non-Personal Information: Browser type, IP address, device type, and pages visited (for analytics and website improvement).
Health Information: Any optional information you share regarding health goals or supplement preferences is treated with confidentiality and is never shared with third parties.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your purchase or inquiries
Provide product updates, health content, and promotional offers (with your consent)
Improve our website, services, and customer experience
Comply with legal obligations and fraud prevention
3. How We Protect Your Information
We use industry-standard security measures, including SSL encryption and secure payment gateways, to protect your data.
Access to your personal information is restricted to authorized personnel only.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted service providers (such as payment processors or shipping carriers) solely to complete your order. These third parties are bound by confidentiality agreements.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic.
You can choose to disable cookies in your browser settings, but certain features may not function properly.
6. Email and Marketing Communications
If you subscribe to our email list, we may send you newsletters or promotional offers.
You may unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.
7. Your Rights
You have the right to:
Access and review the personal data we hold about you
Request corrections or deletion of your information
Withdraw consent for marketing communications
To exercise these rights, email us at [insert email address].
8. Data Retention
We retain your information only as long as necessary to fulfill your order, comply with legal requirements, or resolve disputes.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 admin@joanlu.com
🌐 joanlu.com
Return Policy: At Heal Thy Foods, your satisfaction is important to us. Due to health and safety regulations, we only accept returns on unopened and sealed supplement products.
Eligibility: Items must be in their original, unopened, and sealed packaging.
Timeframe: Returns must be requested within 14 days of delivery.
Non-Returnable Items: Opened, used, or unsealed supplements cannot be accepted for return or refund.
Process: To initiate a return, please contact our customer support at admin@joanlu.com with your order number and reason for return. Once approved, you will receive return shipping instructions.
Refunds will be issued once the item is received and inspected. Shipping fees are non-refundable.